Client Onboarding Policy
Our headphones aren’t for everyone. They’re for those who notice the details others overlook.
Our onboarding process gives every agency engagement a clear starting point, shared context, and a practical path from first conversation to kickoff.
Kickoff
Projects begin with a kickoff session to align on goals, audience, deliverables, roles, communication, and key dates.
Timelines
Estimated timelines depend on the scope, feedback cycles, and availability of client materials. Dates are confirmed once the project plan is approved.
Communication
Project communication takes place through the agreed channels. We keep decisions, feedback, and approvals documented so the work stays focused.
Feedback & Approvals
Feedback should be consolidated and shared by the designated client contact. Delayed or conflicting feedback may affect the delivery schedule.
Schedule Changes
If a project is paused, delayed, or materially changed, we will review the impact on scope, timing, and fees before work resumes.